Privacy Policy

Last updated: August 12, 2025

This Privacy Policy explains how Mind35 (“Mind35,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit https://mind35.com (the “Website”) or otherwise interact with our products and services (collectively, the “Services”). It also describes your privacy rights and choices.

By using the Services, you agree to this Privacy Policy.

Who We Are

Mind35
17538 Studebaker Rd, Cerritos, CA, USA
Email: info@mind35.com

Information We Collect

Information you provide to us

Identity & Contact Data: first and last name, email address, phone number, shipping/billing address.
Account Data: username, password, profile details.
Order & Payment Data: items purchased, order notes, and limited payment details processed by our payment processors (we do not store full card numbers).
Communications: messages you send us, survey responses, support requests.
Marketing Preferences: your choices about email/SMS and cookie preferences.

Information collected automatically

Usage & Device Data: IP address, browser type/version, device identifiers, pages viewed, referring/exit pages, timestamps, and similar diagnostic data.
Cookies and Similar Technologies: pixels, tags, and scripts used to operate the site, remember preferences, analyze performance, and personalize content.

Cookies & Tracking

We use both session and persistent cookies for: (i) site functionality and security, (ii) remembering preferences, (iii) analytics/performance, and (iv) marketing (with your consent where required). You can manage cookies in your browser settings and via our cookie banner/preferences tool.

How We Use Your Information

We use personal information to:

Provide, operate, and improve the Services.
Process and deliver orders, returns, and support.
Create and manage your account.
Communicate with you about your orders, account, and updates.
Send marketing communications (email/SMS) with your consent.
Personalize content and measure campaign effectiveness.
Detect, prevent, and address fraud or security issues.
Comply with legal obligations and enforce our terms.

We may offer an optional SMS/MMS program (“Mind35 SMS”) for updates, offers, and transactional alerts.

How you opt in

You may opt in by checking a dedicated, unchecked checkbox on our signup forms or checkout page and submitting your phone number; or by otherwise providing express written consent where presented.
Example consent language shown at opt-in: “I agree to receive marketing text messages from Mind35 at the number provided. Consent is not a condition of purchase. Message & data rates may apply. Message frequency varies. Reply STOP to cancel, HELP for help.”

Your choices

Opt-out: Reply STOP to any message or email info@mind35.com and we will remove your number.
Help: Reply HELP for help or contact info@mind35.com.
Frequency & costs: Message frequency varies; message and data rates may apply.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
Consent not required: Your consent to receive SMS is not a condition of any purchase.

What we collect for SMS

Phone number, timestamp of consent (checkbox/webform, IP, page URL), delivery/engagement metadata (e.g., sent, delivered, failed), and your STOP/HELP requests. We keep consent records to demonstrate compliance.

How we use SMS data

To send the messages you requested, manage your preferences, maintain consent/audit logs, and improve the program.

Who helps us send texts

We use one or more SMS service providers to deliver messages and manage compliance and analytics. They process your data only on our instructions.

Legal Bases for Processing (EEA/UK Visitors)

Where GDPR/UK GDPR applies, we process your data on these bases: (i) contract (to provide Services), (ii) consent (e.g., marketing/SMS cookies), (iii) legitimate interests (e.g., site security, analytics), and (iv) legal obligation.

We share personal information with:

Service Providers/Processors (e.g., hosting, payment processing, analytics, email/SMS delivery, fulfillment, customer support).
Business Transfers in connection with a merger, acquisition, or sale of assets.
Legal/Compliance when required by law or to protect rights, safety, and security.
We do not sell your personal information. Where “share” has a specific definition (e.g., CA cross-context behavioral advertising), we honor applicable opt-out rights.

Data Retention

We keep personal information only as long as necessary for the purposes in this Policy, including legal, accounting, or reporting requirements. Consent logs for SMS are retained as needed to demonstrate compliance.

International Transfers

Your information may be processed in countries other than where you reside. We implement appropriate safeguards (e.g., contractual clauses) to protect your information consistent with this Policy.

Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure.

Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, restrict, object, or port your data, and to withdraw consent at any time (without affecting prior processing).

Marketing: unsubscribe via email links or SMS STOP; adjust cookie preferences via our banner.
California (CCPA/CPRA): you may request access/portability/deletion and to opt out of “sharing” for cross-context behavioral advertising. We honor Global Privacy Control (GPC) signals where required.
To exercise rights, contact info@mind35.com. We may verify your request.

Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from them. If we learn we have, we will delete it.

Third-Party Links

Our Services may contain links to third-party sites. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this Policy periodically. We will post the updated Policy and revise the “Last updated” date. Material changes may be announced more prominently.

Contact Us

Questions or requests? Email info@mind35.com.